Use the External Page fiber to add shipping, returns, and terms of service information to your Weave — so buyers can find answers without leaving the experience.
Buyers want to know how much shipping costs, when the order arrives, and what happens if something goes wrong — before they commit. The External Page fiber lets you bring that information directly into your Oeave experience so it's always a search query away.
An External Page fiber links to an external URL (your shipping page, returns policy, or terms of service) and automatically scrapes the content. Once scraped, the content is indexed for search — so when a buyer asks "how long does shipping take?" or "can I return this?", Oeave surfaces the answer right inside your Weave.
Each External Page has a category that tells Oeave what kind of information it contains:
Go to your project's Fibers tab and click Add Fiber. Scroll down and select External Page from the fiber type catalog.
Paste the full URL of your shipping information page — for example, https://yourstore.com/pages/shipping.
Click Fetch information. Oeave will visit the page, extract the text content, and compute a content fingerprint. You'll see:
Select Shipping information from the category dropdown. This helps Oeave understand the context when answering buyer questions.
Write a brief 1-2 sentence summary, such as: "Free shipping on orders over $50. Standard delivery in 3-5 business days." This summary appears in fiber cards and search previews.
Click Save and the content is immediately indexed for search. Buyers can now ask shipping-related questions and get real answers from your actual shipping page.
Follow the same steps. The only difference is the category:
You can add as many External Page fibers as needed — one per page.
When you import a website using Add from website, Oeave automatically discovers shipping, returns, and terms pages. If the website has pages at URLs like /shipping, /delivery, /returns, /refund, /terms, or /privacy, they are fetched and may be suggested as External Page fibers during the import review step.
External pages change — shipping rates update, return windows shift. Each External Page fiber has a Re-fetch information button. Click it to re-scrape the URL and update the content and search index.
The content hash stored on each fiber makes it possible to detect changes efficiently. A future update will add automatic re-scraping on a schedule.
When a buyer searches inside your Weave — for example, typing "do you ship to Europe?" or "what is the return window?" — Oeave searches across all your fibers, including External Pages. If the answer is in your shipping or returns policy, it's surfaced directly in the search results.
The scraped content is split into paragraphs, and each paragraph is indexed separately. This means Oeave can highlight the exact section of your policy that answers the question, rather than showing the entire page.